Reference

The Terms You Agree to at kirikiya

Open an account and this page is the deal between us: how your wallet runs on bKash, Nagad or Rocket, what we expect from you at the tables and how we look after your records.

Plain-English account termsWallet rules for bKash, Nagad, RocketOne login on phone or browserChanges posted before they apply
kirikiya The Terms You Agree to at kirikiya
DATA AND DEVICES

Cookies, Verification Records and Account Security

Your account file holds what we need to run the wallet and meet our own record-keeping duty: name, contact details, verification documents and the transaction history behind your bKash, Nagad, Rocket and bank transfers. We keep it while the account is open, and for the period our records obligation sets after that. Cookies do two jobs on the site — keeping you signed in on your phone between visits and remembering small display choices. You can clear them in your browser settings at any time, though you will need your password to get back in.

What we hold about you

Your name, contact details, verification documents and the transaction history behind your account wallet, including bKash, Nagad and Rocket references. We use it to run the account, check payments and keep records — not for anything unrelated.

Cookies and staying signed in

Session cookies keep you logged in on your phone between visits, while a second type remembers small display choices. Clearing them in your browser settings signs you out everywhere, so have your password ready before you do it.

How the login is protected

Sign-in codes go to the number registered on your account, and a new device asks for one before the wallet opens. Never pass that code to anyone who messages you first, whoever they claim to be.

Correcting or removing records

Ask us to fix a wrong detail, or to close the account and delete what we are allowed to delete. Anything we must hold for legal reasons stays archived, and it is not used for marketing or anything else.

REACHING OUR TEAM

Getting a Straight Answer From Support

Questions about a clause are better handled by a person than by a search box. Message us from the help tab inside your account and the agent already sees your wallet history, verification status and recent sessions, so you are not retyping the whole story. Ask about a term you do not follow, a frozen login or a payment you think broke the rules, and we will point to the exact part of this page that applies. Keep the reference number from the chat — follow-ups move much quicker with it.

Help tab inside your account The quickest route for anything tied to your wallet, verification or a suspended login. The agent can see your account and transaction history, so you skip the back-and-forth and get an answer tied to an actual clause.
Written request by email Useful when you want something on record: a terms change query, a data request or a complaint about a closed account. Send it from your registered address and quote your account number so we can match it.
Payment tracing desk If a bKash, Nagad or Rocket transfer does not land where you expected, send the transaction ID through the help tab. We check our side against the provider record and reply with what we find.

What People Ask About the Terms

Most of what reaches us is about the same handful of clauses: what happens after a terms change, how a closed account is settled, and who gets to see verification documents. The answers below are written in the same plain register as the terms themselves. If yours is not here, the help tab reaches a person who can quote the clause you are asking about.

Yes, in most cases. A new version goes up on this page before it takes effect, and using your wallet after that date means you accept it. If you do not, ask support to close the account.

Any verified balance goes back through a route in your own name — bKash, Nagad or Rocket, whichever matches your records — once our checks are done. Money tied to an open dispute waits until it settles.

Write from your registered email or open the help tab inside the account so we can match the request to you. We confirm what we hold, wallet and verification records included, and explain anything we must keep.

Only our side of the transfer. Your bKash, Nagad, Rocket or Upay payment also follows that provider's own rules, so a failed transfer is usually traced through their record. Send the transaction ID and we check our end.

Suspensions come from the fair-play clauses. The usual reasons are a second account, shared login details or automated play. We write to you naming the clause we used, and you can reply with your side.

Send the request from inside the account so we know it is you. We settle any verified balance first, then mark the file closed. Records we must hold for legal reasons stay archived and are not used again.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.