Reference

Legal terms that govern your account

Everything with a legal edge sits on this one page: the terms you accept when you open your account, the eligibility rules for Bangladesh, and how we treat the details your wallet and login generate.

Eligibility rulesAccount termsPrivacy handlingWallet recordsComplaints path

See the Lobby Read FAQ

HOW WE HANDLE IT

Data, security and retention in plain terms

Your mobile number, login details and wallet references are the core of what we hold. Verification codes go to that number, so keep the SIM in your hands and never pass a one-time code to anyone who asks. Session records help us spot a login that does not look like yours, and we review those before acting on a withdrawal. Cookies keep you signed in between visits on the same browser, and clearing them simply means you sign in again. We retain transaction and account records for as long as the applicable rules require, then remove them.

One-time codes arrive on your registered mobile number. We never ask you to send a code to a person claiming to be from support.

Cookie use

Cookies hold your session and language choice on the browser you use. Clearing them signs you out and nothing more is affected.

Record retention

We keep account and payment records while the applicable rules require it, then delete them. You can ask what is stored about you.

Your requests

Ask to see, correct or close your stored details from your account. Some records must be kept, and we say so when that applies.

Where our legal position starts and stops

kirikiya Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Let us be straight about what we can and cannot say. Whether you may open an account and play from where you sit depends on the law that applies to you and on whether your region is eligible. We do not claim otherwise, and we cannot

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wave a rule away for anyone. You need to be old enough under that same local law, and you alone are responsible for checking it before you register. If eligibility changes, our terms change with it, so the page you are reading is the version that
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applies. Your account activity, deposits through bKash, Nagad or Rocket, and withdrawal requests all fall under these terms from the moment you accept them. Your payment rail is context, not a promise: it moves money, it does not decide whether you may use the account. If
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something here reads unclear, write to support before you deposit rather than after.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

LEGAL CONTACT

Who to write to about legal matters

Questions about terms, eligibility or a privacy request should not sit in a chat queue with everything else. Send them through the support channel listed on your account, state the issue in one clear line, and quote your registered mobile number so we can match the record. For anything touching your wallet history, tell us the payment rail you used and the date it happened — that shortens the check a great deal.

Team online

Account support desk

Raise a legal or term-related question from your logged-in account so we can see your record and reply against it.

Wallet and deposit queries

Name bKash, Nagad, Rocket or Upay and the transaction date so we can trace the entry in your wallet history.

Written requests

Ask for a copy of the terms or a change to your stored details in writing; we log the request and reply in the same thread.

What you ask us about legal terms

A short set of the questions that land with us most often, answered without the hedging. If yours is not here, the support desk is the next stop.

Access depends on your local law and on whether your region is eligible, so check that before you register. If it is not, we will tell you rather than leave your deposit sitting.

bKash, Nagad, Rocket, Upay and bank transfer are the rails we list. Each one moves money under its own rules, and your wallet provider's terms apply alongside ours.

We delete what we are allowed to delete and keep only the payment and account records the applicable rules require us to hold. You can ask us which records those are.

Yes, for keeping you signed in and remembering your language. They are not there to follow you around other sites, and clearing them just means signing in again.

Send the request from your logged-in account so we can confirm it is you. We reply in the same thread and will explain anything we cannot release.

They can, usually because eligibility rules or payment requirements shift. The version on this page is the one that applies, and material changes are flagged to you.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoKirikiya Glossary Appkirikiya App

Legal terms that govern your account

Data, security and retention in plain terms

Who to write to about legal matters

Account support desk

Wallet and deposit queries

Written requests

What you ask us about legal terms

01 Can I open an account from anywhere in Bangladesh?

02 Which payment names appear in these terms?

03 What happens to my data if I close the account?

04 Do you use cookies on the mobile site?

05 How do I ask for a copy of my stored details?

06 Can the terms change while I hold an account?

Legal

Related pages

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